Refund policy

We want you to pay only when the service brings you value. This policy explains how refunds work.

First: you can try it free, no card

The free plan costs nothing and asks for no card. The welcome KaiCoins let you use the artificial intelligence features and see how the Platform works before deciding whether to take out a paid plan.

Subscription services

Paid plans are provided in subscription periods. You can cancel at any time from your profile: cancelling stops the automatic renewal and you keep access until the end of the period you already paid for.

We do not issue pro-rata refunds for periods already started: if you cancel halfway through a month you paid for, the service stays available until that month ends and you are simply not charged for the next one.

First-purchase guarantee (7 days)

If this is your first purchase of a paid plan and the service does not live up to what you expected, you can request a refund within 7 calendar days of the first charge. We refund the amount paid, minus the plan's KaiCoins you have already spent, valued at what they cost you: the plan's price divided by the KaiCoins it includes. Welcome KaiCoins and any granted as a courtesy are never deducted, because you did not pay for them. Applies once per customer.

KaiCoins

KaiCoins already spent on AI features that have been delivered are non-refundable, since they correspond to a service that was actually provided. Unused KaiCoins cannot be redeemed for money. Welcome KaiCoins and any granted as a courtesy have no monetary value and are non-refundable.

Right of withdrawal (Colombia)

For distance sales, the right of withdrawal under the Colombian Consumer Statute (Law 1480 of 2011) applies within 5 business days of purchase, provided the service has not started to be performed with your consent. It is a statutory right and it is yours on every purchase.

The 7-day guarantee described above is a different, additional thing: we offer it ourselves, it applies once per customer, and it does contemplate that you have already used the service, which is why it deducts the KaiCoins you spent. Neither replaces the other: you can rely on whichever one applies to your case.

Faults attributable to the service

If an artificial intelligence feature fails for reasons attributable to the Platform, we restore the KaiCoins spent on that action. If a technical problem on our side stopped you from using what you paid for, email us at careerelevate@kaistrategylab.com and we will settle it with credit or a refund.

How to request a refund

Email us at careerelevate@kaistrategylab.com from your account address, stating the purchase date and the reason. We reply within 5 business days at most; approved refunds are processed through the same payment method, and crediting times depend on the gateway and your bank.

Abuse prevention

We may reject 7-day guarantee requests where there is reasonable evidence of fraud or abuse (for example, heavy KaiCoin consumption followed by repeated refund requests). This affects only that guarantee, which is ours to give: the right of withdrawal is statutory and does not depend on our judgement.