Contact and support
Last updated: August 3, 2026
Need help? We are here to support you outside the Platform as well.
Support email
Email us at careerelevate@kaistrategylab.com. This is our official channel for questions, technical issues, billing, privacy, and suggestions.
Response times
We respond within a reasonable time, usually on business days. Issues that prevent you from using the service are given priority.
Refund requests do have a committed deadline: we respond within a maximum of 5 business days, as set out in the Refund Policy.
Before you write to us
If your question is about how to use a feature, Kai, your in-app coach, can often help you instantly. For account, payment, or data matters, email is the best way to reach us.
This is a courtesy translation provided for convenience. The Spanish version of this document is the legally binding one and prevails in case of any discrepancy. View the Spanish version